Collection list
Crystal of the Day: Information, Identification, and Insight
Store Policies
Shipping & Store Policies
General Shipping Info
Current Processing Time: Please allow 1-2 weeks for order processing. Orders placed in that time can not be combined in order to minimize mistakes as we receive a large order volume, and shipping prices change with weight changes.
If purchasing from the US, please allow approximately 1-2 weeks of shipping time after processing depending on the service chosen. Additionally, please expect delays past this time due to COVID-19.
If purchasing Internationally, please allow approximately 1-4 weeks of shipping time after processing depending on the service chosen. Additionally, please expect delays past this time due to COVID-19. ArtByJacStudio is not responsible for any seizures or extra costs from customs within your country.
Refunds and Exchanges
Due to the nature of my materials I am unable to offer refunds or exchanges. I do not offer refunds or exchanges on any shop items. The only exception to this is in the case of missing items, or the wrong items being sent. If your order is missing an item or you have received the wrong item, please reach out to our customer service within 24 hours of receiving your order. ArtByJacStudio is unable to fix your package if emailed after this time frame
Damaged and Lost Packages
ArtByJacStudio is not responsible for any lost or damaged goods that may arrive in this state due to carrier mishandling. Package protection is available at checkout for purchase though the company Route. If you purchase Route protection and your order is lost or damaged, reach out to them and they will refund you.
If you do not purchase Route protection, in some cases claims may be filed through USPS if you chose a shipping method that offers insurance. To file a claim in the case of damaged or missing packages, fill out the form provided on the USPS website. There are no guaranteed refunds from USPS even if you decide to file a claim. In order to maintain the highest chance of the claim going through with USPS, keep all original packaging and contents, and provide them photos and proof of the damage.
Tracking numbers are sent out to the email or phone numbers provided at checkout. Please check tracking numbers often to ensure that someone will be home to receive the package when it arrives, as leaving a package outside on the doorstep or in the mailbox makes them susceptible to theft or weather damage
Shipping and Custom Fees:
Every order is sent with tracking included. Please double check that you have entered your full and complete address address when purchasing. ArtByJacStudio is not responsible for any packages that are returned due to incorrect addresses, or being unclaimed from your post office. Any charges, customs duties, import fees, taxes, etc. are the obligation of the customer. ArtByJacStudio is not responsible nor will be held liable for fees post shipment. If any incurred fees are not paid by the buyer, resulting in the package being returned, you will be required to pay a 25% restocking fee if the product is not wanted, or a second shipping fee to reship the package. Packages will not be resent until new postage has been paid for.
By placing your order from ArtByJacStudio, you are agreeing to understand and comply with ALL shop policies.
Last Updated: 5/9/2021
Store Info
We are a one person business run out of a pet-friendly home. While we clean our work station every day, we apologize in advance for any possible pet hair that may get caught up in the packaging process
Conscious Sourcing
What is Conscious Sourcing?
Conscious sourcing is the term we use when discussing how our crystals are acquired. Although the popular buzzword to use is “Ethically Sourced”, it is our belief that nothing can be labeled as such with 100% certainty without one having been there from the moment the matierals were unearthed - all the way through their journey to the shop.
As our crystals come from all over the world, it is impossible to follow each material as it is mined and crafted into the beautiful pieces you see on our site. Due to this fact, we choose to use the term “Consciously Sourced”.
With this label comes our commitment to ensuring the ethical nature of our goods to the very best of our ability. For us, this looks like spending hundreds of hours pouring research into each of our wholesalers, keeping up to date with world events and politics to see what countries are using exploitative measures or using the mining money to fund anything against our ethical beliefs, actively seeking out information on mining conditions and worker treatment/wages, working almost exclusively with small family-owned operations who directly receive the money we pay for the goods, and whenever possible meeting with our suppliers online through video calls or in person at gem shows to learn the details of the gemstones’ journey from the Earth to our hands.
It is our promise to you to continue sourcing our materials as ethically as possible, and we thank you for your support and choice to shop sustainably!